About the Role:

We are seeking an experienced and service-driven Front Office Manager to lead the front office operations of our premium residential complex. This role requires a hospitality-oriented leader who can deliver a 5-star service experience in a residential environment.

Conditions:

• Reports to: Residence Manager
• Property Type: Flame Towers - Luxury Residential Building
• Location: Baku - Flame Towers

Key Responsibilities:

• Manage daily front office operations (reception, concierge, bell service)
• Ensure exceptional resident satisfaction and service standards
• Develop and implement front office SOPs and service protocols
• Supervise, train, and evaluate front office team members
• Handle resident complaints professionally and proactively
• Coordinate with Housekeeping, Security, and Technical departments
• Prepare reports, KPIs, and operational performance analysis
• Ensure smooth check-in/check-out and guest management processes

What We’re Looking For:

• Bachelor’s degree in Hospitality, Business Administration, or related field
• Minimum 3–5 years of experience in a similar role (hotel or premium residence preferred)
• Proficiency in Opera, Fidelio, or similar Property Management Systems
• Strong leadership and team management skills
• Fluent in Azerbaijani and English
• Excellent communication skills (English required)
• Strong problem-solving and decision-making skills
• High level of service orientation and professionalism
• Strong attention to detail and utmost discretion when dealing with VIP residents.
• A genuine passion for service and hospitality

If you believe you meet the above qualifications, please submit your CV to the email adress in the Apply for job button. Only shortlisted candidates will be contacted.