Təsvir

• Define and execute Customer Value Management Unit operational plan based on the provided tactical plan
• Design and execute proactive measures to minimize churn, enhance customer loyalty and increase revenue using upsell and cross-sell techniques
• Process raw data and interpret to the necessary format for detailed analysis as well as set ad hoc/permanent reporting requirements
• Provide continuous and up-to-date segmentation of the customer base and make best offers for each segment based on their profile
• Explore ways of manual work automation and suggest best practices for relevant implementation
• Liaise with relevant parties in order to be aware of customer complaints, technical faults and other problematic issues regarding CVM portfolio and solve them in-time and with high quality
• Be involved in all required processes of offer development/campaign management and complete assigned requirements in-time and with high quality
• Monitor key performance indicators of the organization and CVM initiatives on a daily basis and make sure to act proactively and reactively.

Tələblər

• Experience: A year of experience in product marketing, product management, business analytics or data analytics or 2 years of experience in similar fields
• Education: Bachelor degree. Education in business administration, marketing, economics or data analytics is an advantage
• Language Proficiency: Azerbaijani - Full Professional Proficiency; English - Limited Working Proficiency
• Computer skills: Proficiency in MS Office and intermediate level of any data analytics tool/programming language
• Soft skills: Analytical thinking,communication, problem solving, multitasking
• Specific areas of expertise: Project coordination, product management, digital enhancement, data analysis, data representation.

Vakansiya haqqında

Vakansiya növü - Tam ştat