Address: Baku, Azerbaijan, Khagani Rustamov street 4 C
Deadline: 30.09.2024

Job Description:

Responsible for ensuring outstanding treatment standards in the spa and Hotel brand standards. Assist the Spa Manager in driving operating criteria whilst optimising financial performance through revenue generation and cost control.  As an Ambassador for the spa, ensures outstanding five star guest relations are delivered at all times.  Acts as a Duty Manager and oversees personnel management of the therapist team. 

Personal Management:

• Responsible for creating and maintaining staff rosters for the Therapists and Receptionists team according to business demands, and hotel occupancy.
• Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
• Responsible for the induction, training, development, performance appraisals and discipline of all staff, under the supervision of and in communication with the Spa Manager/Director.
• Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
• Hold monthly meetings with the Spa Team to communicate, motivate and be aware of staff needs.
• Conduct effective inductions and ongoing training for all Spa Team in line with product and Hotel brand standards, accurately recording and keeping Training Inventory Checklists for each team member.

OPERATIONS/GENERAL

• Support the spa reception operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities.
• Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner.
• Ensure that the all treatment areas are well maintained, clean and free of clutter. 
• Demonstrate a professional demeanour at all times, particularly with regard to punctuality, appearance and general manner.
• Work a flexible rota, including evening, early and weekend shifts. 

Interested Candidates, please send your CV with subject “Club and SPA Supervisor” to  [email protected] until September 30, 2024.  Only shortlisted candidates will be invited to the further stages of the recruitment process.