Job Description:
We are seeking a dedicated and reliable On-Call Service Representative to handle phone and email service requests during overnight hours. This role is crucial in ensuring that our drivers receive timely and effective support.
Responsibilities:

• Respond promptly to phone and email inquiries from drivers between 5 PM and 8 AM.
• Handle service requests related to fuel, road conditions, fines, Drivers Health issues, Traffic accidents and damage reports.
• Provide accurate information and solutions to drivers issues.
• Escalate complex cases to appropriate departments as needed.

Requirements:

• Proven experience in customer service or a similar role.
• Excellent communication skills, both verbal and written (EN + RU necessary, other (DE, FR,
• IT - would be a bonus).
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Comfortable working  handling overnight shifts.
• Basic computer skills and familiarity with email.

Preferred Qualifications:

• Experience in the transportation, logistics industry.
• Knowledge of road regulations and fines/penalties.
• Previous experience or good understanding in handling traffic accidents and vehicle damage claims (according EU law).

Company : Baltic Transline Azerbaijan
Location : Nasibbey Yusifbeyli 86 str. Baku Azerbaijan
Salary : 1000 azn NETTO