“Breeze Hotel” LLC looking for the Front Desk Agent

Job description:

• Greet and welcome guests upon arrival;
• Check guests in and out of their rooms using hotel management software;
• Process payments, including handling cash and credit transactions;
• Answer and manage incoming calls, emails, and faxes;
• Assist guests with inquiries and provide information about hotel services, amenities, and local attractions;
• Handle guest complaints and concerns effectively and escalate issues as needed;
• Maintain accurate records of guest interactions and transactions;
• Ensure the front desk area is clean, organized, and presentable at all times;
• Collaborate with other departments to ensure guest satisfaction and resolve issues promptly;
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns;
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary;
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed;
• Perform other duties as assigned.

Experience and Skills Required:

• Previous experience in a similar role in the hospitality industry preferred;
• Excellent communication and interpersonal skills;
• Language skills: Azerbaijani, English, Russian is an advantage; 
• Strong organizational and multitasking abilities;
• Proficiency in using computers and hotel management software;
• High school diploma or equivalent; additional education in hospitality is a plus;
• Flexibility to work various shifts.

Working conditions:

• Working duration: 40 days (starting date 20th of October);
• Working days: 6 days in a week;
• Salary will be 1400 AZN per month; 
• Address: Sea Breeze Resort / Nardaran settlement;
• Bus service and meals are provided by the company.

How to apply:

Interested candidates are requested:

• To submit CV to the e-mail.
• Include " Front Desk Agent" in the subject line.

Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.