Are you ready to lift up your career? We are seeking Operations & Account Manager to join our dynamic team!

Job Summary: As an Operations & Account Manager, you will play a key role in managing the onboarding process for B2B partners, establishing daily operational communication with clients, and overseeing legal and financial documentation workflows. You will collaborate closely with cross-functional teams to ensure seamless onboarding, operational excellence, and effective issue resolution for our corporate partners. This role requires strong communication, multitasking, and problem-solving skills, along with the ability to operate effectively in a fast-paced environment. 

Our Requirements:

• Minimum 1 year of experience in B2B Account Management, Customer Support, or Business Operations (SaaS/Startup experience is a plus);
• Proficiency in Excel and Google Sheets for data verification and reporting;
• Strong communication, problem-solving, and multitasking abilities;
• Native Azerbaijani, professional working proficiency in written and spoken English;
• Ability to manage multiple stakeholders and coordinate across teams effectively;
• Detail-oriented mindset with strong organizational skills. 

Key Responsibilities: 

• Manage the onboarding process for new B2B partners by sending onboarding kits and Excel templates to corporate clients;
• Perform data validation on employee files and provision HR accounts on the platform;
• Establish and maintain daily operational communication with HR teams and corporate clients;
• Address daily inquiries in HR communication channels and ensure timely issue resolution;
• Follow up on the timely upload of monthly payroll Excel files and ensure data accuracy;
• Prepare user guides, training materials, and short videos regarding new platform features;
• Draft B2B agreements based on standard templates and coordinate terms with legal teams;
• Ensure monthly reports, invoices, and e-invoices are delivered to clients on time;
• Perform initial troubleshooting for technical issues reported by HR teams and users, including Excel upload errors, limit issues, and deduction-related problems;
• Deactivate faulty files when necessary and escalate technical bugs to the developer team;
• Draft copy for monthly user SMS notifications and prepare feature/campaign briefs for the marketing team;
• Collaborate with internal teams including product, legal, finance, marketing, and development to ensure operational efficiency and client satisfaction. 

Location: Baku, Bayil Bay, Gurban Abbasov 5, 6th floor

Interested candidates can apply by clicking the link provided in the "Apply" button.

Thank you for considering us as your potential employer. We look forward to reviewing your application.