Role Overview

• We are looking for a diligent and technically-minded Technical Support Specialist to join our team. In this role, you will serve as the primary technical point of contact for our merchants, ensuring a seamless integration experience and providing ongoing support for our payment ecosystem. You will bridge the gap between complex payment technology and exceptional client service.

Key Responsibilities

• Merchant Onboarding: Guide merchants through the full technical integration process, providing hands-on support for APIs and payment configurations.
• Incident Management: Troubleshoot and resolve technical issues for existing merchants with speed and precision.
• Documentation: Develop and maintain comprehensive technical guides and FAQs to streamline the merchant support experience.
• Credential Management: Securely manage merchant backend access, credentials, and configuration settings.
• Back-Office Administration: Perform internal administrative tasks within the payment system’s admin panel to ensure operational efficiency.

Technical Requirements

• Industry Knowledge: Basic understanding of payment processing workflows and the broader fintech landscape.
• Log Analysis: Proficiency in reading and analyzing system logs to identify root causes of transaction failures or errors.
• IT Fundamentals: Solid grasp of networking essentials, including DNS, IP addressing, and HTTP/S protocols.
• Tooling: Experience with network diagnostic tools (e.g., ping, telnet, ipconfig, traceroute).
• API Proficiency: Practical understanding of REST APIs and the ability to test endpoints. Experience with Postman is a plus.
• Security Mindset: Familiarity with basic cybersecurity principles and data protection best practices.
• Education: Degree or certification in Information Technology, Computer Science, or a related field.

Behavioral Competencies

• Ownership: A strong sense of accountability and a proactive approach to solving problems.
• Collaboration: A team-first mentality with a commitment to achieving high levels of customer satisfaction.
• Precision: Exceptional attention to detail, especially when handling sensitive merchant data and financial configurations.
• Communication: The ability to translate complex technical concepts into clear instructions for non-technical stakeholders.

Interested candidates can send their CV to the e-mail address in the Apply for job button.