Main duties:

• Ensure compliance with all Hotel service standards in relations with guests and hotel employees.
• Participate in daily handover procedures.
• Manage time properly and complete tasks assigned by the manager on time.
•  Providing guests with the necessary information in an accurate and complete manner to ensure that they are served in accordance with the Hotel's standards.
• Monitor updated information about Guest requests and cooperate with Guests on this matter.
• Engage with guests and ensure that feedback is collected from them.
• To spare no effort to ensure that any negative feedback that may arise from guests is resolved in a positive manner.
• Be active, responsible, stress-resistant, and accurate in their work.
• Implementation of oral and written instructions and existing internal company regulations issued directly by the department head in order to ensure the performance of labor functions.
• Organize and execute work in accordance with procedures and instructions.
• Protecting the confidentiality of incoming and outgoing information.
•  Perform other tasks assigned by the supervisor in accordance with the position.

Candidate requirements:

• Previous hotel experience is preferable.
• Strong working knowledge of related computer software, including restaurant management software.
• Excellent communication and customer service skills.
• Excellent knowledge of Azerbaijani, Russian or/and English languages.
• Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address in the Apply for job button, indicating “Guest relations agent” in the subject of the email. Applications without subjects will not be considered.