Main duties:

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about reservations. 
• Providing customers with information about the hotel’s accommodation options, rates and amenities. 
• Processing reservations, cancellations and modifications using reservation software. 
• Collecting and processing payments from guests. 
• Communicating with other departments to ensure that guests’ requests are met. 
• Updating and maintaining customer information in the reservation system.
• Handles other daily correspondence. 

Candidate requirements:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. 
• Fluency in the local, Russian and English languages.
• Literate and tech-savvy-you’ll need a good grasp of reading, writing, basic math, and computer skills.

Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address, indicating “RESERVATİON AGENT” in the subject of the email. Applications without subjects will not be considered.