This is a great opportunity for individuals who are passionate about software systems, enjoy problem- solving, and are eager to contribute to the success of cross-functional projects. While prior experience is not required, we welcome applications from recent graduates with strong analytical skills and a willingness to learn.
Key Responsibilities

• Serve as the first point of contact for customer teams, receiving and reviewing issue reports.
• Communicate directly with customer testers to gather information, clarify issues, and provide updates on resolution status.
• Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
• Collaborate closely with internal QA, Business Analysts, Developers, and the Project Manager to support issue resolution and testing processes.
• Track issue progress in Jira and ensure timely and accurate updates to the customer.
• Assist in preparing weekly status reports and support documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical field.
• Strong analytical and problem-solving skills, with the ability to manage ambiguity and prioritize effectively.
• Attention to detail, especially in documenting and communicating technical issues.
• Good organizational and time-management skills; ability to handle multiple tasks simultaneously.
• Understanding of software systems, testing procedures, or issue tracking tools (training will be provided).
• Excellent interpersonal and communication skills to work collaboratively across multiple teams.

Additional Requirements

• Work Format: Full-time, office-based position.
• Experience: No prior experience required; fresh graduates are welcome.
• Language Skills: Fluency in Azerbaijani is required. English is a strong plus. Communication will involve both written and spoken interaction.

What We Offer

• A dynamic, inclusive, and collaborative work culture
• A key role in shaping internal processes and support best practices
• Competitive compensation, benefits package, and the opportunity to make a meaningful impact on a scalable product

To apply, please send your updated CV to the e-mail address in the Apply for job button with the subject line: "Software Support Coordinator"

Note: Only shortlisted candidates will be contacted for the next stage.