We are happy to announce job opportunity of a Front Office Supervisor at Resant Hotels! The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a supervisor, you’ll not only be the person they rely on to offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day
As a Front Office Supervisor you are responsible to supervise front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Your day-to-day
- Ensure outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit / floor limit policies.
- Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front Office manager
What we need from you
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
- Excellent Opera PMS skills
- Minimum 2 years’ experience in hotels in similar position
- Good command of English and Russian language, both oral and written.
- Great communication skills
- Warm and inviting personality
- Ability to think calmly under pressure
- Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
WHAT WE OFFER
In return, we will give you a competitive salary, insurance package, and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we will give you Room to be yourself. So, what is your passion?
HOW TO APPLY
To apply for the position of Front Office Supervisor at Resant Hotels, send your CV to the e-mail address in the Apply for job button mentioning “Front Office Supervisor” in Subject of e-mail.
