Main Responsibilities:
- Ensure compliance with hotel, company, and local regulations concerning financial documents, cash handling, and licensing.
- Assist in the creation, use, and updating of the annual marketing plan.
- Regularly inspect guest rooms and public areas in collaboration with the Housekeeping and Rooms Division managers.
- Ensure strict control over room keys.
- Assist in the allocation of external guest areas when there are excessive prior bookings.
- Ensure that VIP rooms, special request rooms, and long-staying guest rooms are prepared with necessary amenities in advance and inform the Housekeeping Department.
- Ensure VIP and long-term guests are welcomed by an assistant manager upon arrival.
- Ensure the implementation of the company’s minimal brand standards and non-essential brand standards where applicable.
- Collaborate closely with other management team members, focusing on the hotel’s success and guest satisfaction.
- Ensure accurate and verified guest information is entered into the system.
- Stay updated on new market trends and services offered by competitor hotels and the industry.
- Be punctual and avoid delays in attending work.
- Always wear the appropriate uniform and display a name tag.
- Maintain the highest standards of appearance and hygiene and follow the hotel’s personal care policies.
- Be familiar with and adhere to the hotel’s internal policies and procedures, particularly those related to fire safety, hygiene, health, and technical security.
Requirements
- High School Diploma or relevant colleague diploma
- Computer literate (essential);
- Previous working experience in direct-guest- contact positions (desirable)
- Understand structure and function of Front Office Operations
- Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
- Excellent guest interaction and general verbal communications skills
- Demonstrates effective listening skills
- Able to work in shifts; early morning shift availability required
- Ability to with Opera
Additional Information:
- Medical insurance
- #accommodation
- #Transportation
Interested candidates can apply by clicking the link provided in the "Apply" button.
