Position details

Department: IT

Location: Sumgait

Position summary

This position is responsible for the provision of first-line technical support to computer users experiencing difficulties with computer hardware, computer and communications software; helps to resolve customers' technical problems remotely and in person.

Principal responsibilities

• Ensure timely registration, installation and operation of IT equipment and services;
• Monitor end-user computers and peripherals, troubleshoot software and hardware;
• Setting up and making ready-to-use computers and peripherals for end users;
• Provide technical services for computers, printers, and scanners;
• Provide end users with operating systems and software;
• Recover, format, write and configure lost files whenever possible;
• Assist the Coordinator in carrying out the inventory of JCT equipment;
• To ensure the protection and safety of JCT equipment physically;
• Writing antiviruses and connecting to a central antivirus server;
• Troubleshoot computer networks and computers;
• To help end users connect to VOiP, Video Conferencing systems;
• To carry out the normal functioning of the internal programs of the employees.

Accountability

• Provide a help desk such as troubleshooting, repair and maintenance
• Defects and details entered into the system on the basis of the latest resources to provide the main best solution
• Build and solve technical problems and concerns
• Identify system diagnostics and troubleshooting
• Other duties requested by the Line Manager

Experience:

• Minimum 2 years’ experience in IT

Language skills:

• Intermediate knowledge of Russian and English

Technical skills:

• Theoretical and practical knowledge of the basics of networking and servers;
• Knowledge of Help Desk support
• Relevant certificates
• Ability to plan and organize work
• MS Office (Word, Excel, PowerPoint, Visio, Outlook, etc.)

Equipment skills:

• Working knowledge ofIT fundamentals, operating systems, desktop software and hardware
• Knowledge of Windows OS, Apple IOS, Android
• Knowledge of computer networking
• Internet equipment and services, remote administration methods

Soft skills:

• Excellent analytical and organizational skills
• Strong verbal and written communication to effectively express concepts, plans, and proposals
• Problem-solving skills
• Communications skills

Other:

• Readiness to travel to sites on short notice.

Training & education needed

• Bachelor’s degree in applied sciences

Application procedure                           

Interested candidates should follow the link below.

The above vacancy is addressed to nationals of Azerbaijan or with permanent residency in Azerbaijan. All eligible applications for the advertised post will be assessed and given equal opportunities.

Application closing date: December 22, 2024