Conditions:

• Reports to: FO Manager
• Property Type: : Flame Towers - Luxury Residential Building (Hotel-standard services)
• Location: Baku - Flame Towers

About the Role:

We are seeking a polished, service-oriented Front Office Agent to be the welcoming face of our new luxury residence in the heart of Baku. This is not a typical front desk role, it’s an opportunity to be part of a world-class residential experience that mirrors the elegance and personalized care of a 5-star hotel.

You will act as the primary point of contact for residents and their guests, ensuring every arrival, departure, and daily interaction is smooth, warm, and memorable.

Key Responsibilities:

• Greet residents and guests with poise and professionalism
• Handle check-in and check-out processes using a property management system (PMS)
• Respond to inquiries and service requests promptly and effectively via phone, email, or in person
• Manage guest registrations, visitor logs, and security protocols
• Coordinate with concierge, housekeeping, maintenance, and external service partners
• Assist with billing, payment processing, and basic financial reporting
• Anticipate resident needs and go above and beyond to provide tailored solutions
• Always uphold the property’s brand standards and luxury service values
• Prepare shift handovers and keep detailed logs for smooth communication

What We’re Looking For:

• Minimum 1 year of experience in front office or guest services in a 5-star hotel or luxury residence
• Proficiency in Opera, Fidelio, or similar Property Management Systems
• Fluent in Azerbaijani and English
• Exceptional communication, presentation, and conflict-resolution skills
• Well-groomed, energetic, and emotionally intelligent team player
• Able to work flexible shifts, including evenings and weekends
• Strong attention to detail and utmost discretion when dealing with VIP residents.
• A genuine passion for service and hospitality

If you believe you meet the above qualifications, please submit your CV to the email adress in the Apply for job button. Only shortlisted candidates will be contacted.