Requirements

• Minimum 1 year of work experience in help desk and technical support
• Knowledge of Windows 10/11 operating system configuration, troubleshooting, and user management
• Work experience with Microsoft Office 365 applications (Outlook, Word, Excel, Teams, OneDrive, etc.)
• Ability to work with Active Directory and Group Policy (creating user accounts, password resets, etc.)
• Basic knowledge of networking: IP addressing, DNS, DHCP, ping, tracert, VPN, etc.
• Experience in technical support of computers, printers, scanners, and other office equipment
• Ability to work with antivirus software and familiarity with basic security measures
• Experience working with helpdesk and ticketing systems
• Ability to analyze and solve problems independently
• Ability to work with technical documentation and prepare reports based on procedures
• Ability to work effectively in a team and communicate politely with users
• Intermediate level of technical English (understanding terms, reading, and writing skills)
• Stress resistance, high sense of responsibility, and initiative

Possession of any of the following certifications is considered an advantage:

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate

Salary: upon the interview

Interested candidates can send their CV to the e-mail address in the Apply for job button by mentioning Help Desk Engineer in the subject line.