Department: Human Resources

Main duties:

• Coordinates and executes, in alignment with HR department, the On Boarding Program for Retail staff;
• Conduct skills gap analyses to identify areas of improvement;
• Evaluates existing training materials of sales staff, determining what changes need to be made to keep these materials relevant and updated;
• Produce physical/digital educational materials (e.g. videos and case studies) and training schedules;
• Conducts product training, sales training and customer services programs for sales teams;
• Train the salespeople on how to promote company’s products and services effectively;
• Keeps abreast of new product developments and updates training programs accordingly;
• Report on impact of training programs (e.g. sales achieved);
• Collect feedback from trainees and managers about training courses;
• Conducting regular assessments to determine the effectiveness of training programs;
• Monitoring progress: Tracking the progress and development of employees who have undergone training programs, and providing ongoing support and guidance as needed;
• Administering assessments: Conducting assessments or certifications to evaluate employees' knowledge and competency levels in areas of training;
• Working closely with store managers, human resources, and other relevant departments to ensure that training initiatives align with company goals and objectives;
• Prepare monthly reports.

Requirements:

• Work experience as a Retail Trainer, Product Trainer, Sales Trainer or similar role;
• Experience in retail industry;
• Excellent communication skills;
• Strong presentation skills;
• Designing and implementing training and development methods/programs;
• Ability to design and develop related training programs;
• Strong organizational and time management skills;
• Bachelor's degree in a related field;
• MS Office Programs.

Candidates meeting the above stated criteria are requested to send their CV/Resume and indicate the name of the position in the subject line of the email. Please note that only candidates who meet the above criteria will be contacted.