Location: Baku
Department: Customer support management

Responsibilities:

• Conduct comprehensive market research, including surveys, online research, customer outreach, and competitor analysis.
• Address all product-related inquiries promptly and professionally.
• Collaborate with business and engineering teams to align product strategies.
• Attend industry workshops and sales/marketing refresher courses.
• Plan and support new product launches and promotional events.
• Perform product demonstrations for customers, staff, and stakeholders.
• Assist in the development of business plans and strategic initiatives.
• Organize and conduct training sessions and attend relevant meetings.
• Identify new market opportunities and communicate findings to management and stakeholders.
• Provide product recommendations and suggestions to drive sales and revenue growth.
• Analyze market trends and competitive pricing to support decision-making.
• Build and maintain strong relationships with customers and internal teams.
• Resolve customer concerns and provide exceptional support.

Required qualifications:

• Bachelor’s Degree in Sales, Marketing, Business Administration (specialized in Sales & Marketing)
• Minimum of 3 years of experience preferably within FMCG sector.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong data-entry skills and attention to detail
• Exceptional analytical thinking, problem-solving, and organizational skills
• Able to prioritize work, delegate, and meet deadlines
• Positive "can do" attitude with a passion for customer service.
• Collaborative worker and teambuilding ability.
• Fluency in written and oral Azerbaijani, a n d English. Proficiency in Turkish and Russian ispreferred.
• Computer skills-user level(MS Office usage).
• Ability to travel on occasion.
• Local candidates are strongly preferred.

If you are interested in this job, please email your resume preferably in Word or PDF format with a letter of interest specifying suitability for the position and minimum expected salary to the e-mail address specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information. Only shortlisted candidates will be contacted.