Job Requirements:

• Language: Fluent in Azerbaijani (English language is a plus)
• Education: Higher education (Bachelor’s degree or above)
• Work Experience: At least 1 year in call center operations is preferred
• Computer Skills: Proficiency in MS Office programs (especially Word and Excel)

Skills & Abilities:

• Strong telephone communication and active listening skills
• Ability to work under pressure
• Ability to log incoming calls into the application
• Capability to analyze problems correctly and direct to the relevant service
• Monitoring timely resolution of inquiries and making follow-up calls when needed
• Completing tasks assigned by management on time
• Clear and accurate pronunciation, good diction, and polite communication skills
• Ability to work with customer service software, CRM systems, and related tools
• Ability to work in shifts

Benefits:

• Official employment according to the Labor Code of the Republic of Azerbaijan
• Salary: 800 AZN (overtime will be paid additionally)
• Voluntary medical insurance
• Access to fitness centers
• Lunch provided – 18 AZN for each working day
• Mobile number and call limit provided
• Company transportation service
• 5 working days per week with a rotating schedule

Interested candidates can send their cv to the e-mail address in the Apply for job button. To be shortlisted, please specify the vacancy name (Call Center Operator) you are applying for.