Team Leadership & Development
- Leads, coaches and develops the CSE team.
- Sets performance objectives, conducts regular performance reviews and supports career development
- Ensures adequate resource allocation across solution and project engineering workstreams
- Builds a culture of technical excellence, collaboration and continuous improvement within the team
- Facilitates knowledge sharing across the CSE network, locally and virtually
Solution Planning & Sales Support
- Oversees the provision of technical expertise to the sales team across non-standard and modernisation cases
- Reviews and approves solution plans, costings, specifications and lead time commitments on major projects
- Ensures KONE offerings and specifications are positioned effectively in customer building specifications
- Supports the team in customer meetings and technical negotiations when required
- Ensures correct product platform selection, solution costing and alignment with Supply Line and local sourcing
- Drives early engagement with customers and specifiers to embed KONE technical standards
- Oversees traffic analyses, energy calculations, and technical site surveys for complex cases
Project Engineering & Delivery
- Oversees project engineering activities from start-up meeting through to handover to maintenance
- Reviews layouts, change order proposals and engineering documentation on complex modernisation projects
- Ensures variance between site design and site reality is identified and resolved promptly
- Monitors milestone completion (particularly Milestone 2) and intervenes where engineering issues risk delay
- Acts as escalation point for technical issues arising during project execution
- Ensures smooth handover of engineering information to Project Managers, Installation Supervisors and Maintenance Supervisors
Compliance & Quality
- Ensures all engineering solutions comply with local codes, regulations and KONE Engineering Policy
- Monitors and drives error-free delivery metrics across the team
- Maintains alignment with environmental and sustainability requirements
- Ensures correct and timely use of KONE systems
General Responsibilities
- Participates in product and new service release information-sharing sessions
- Provides technical training to Sales, Installation and Maintenance teams as required
- Offers input to product offering management on customisation, standardisation and interface requirements
- Acts as the primary technical contact for the Supply Line Tendering Engineers
Behavioural Competences
- Customer Focus
- Analysis & Problem-Solving
- Impact & Influencing
- Collaborating
- Results Focus
- Quality
- Innovation & Creativity
- Detail Focus
Technical Knowledge
- Deep understanding of elevator and escalator modernisation and new equipment solutions
- Strong skills in translating customer needs into technical specifications
- Holistic understanding of different building types and customer segments (retail, infrastructure, residential, office, medical)
- Proficiency in engineering tools: CAD, BIM
- Good knowledge of environmental and sustainability requirements
- Knowledge of supply engineering, installation and maintenance processes
Management & Leadership
- Proven experience in leading and developing technical teams
- Strong commercial awareness — ability to balance technical excellence with cost and delivery targets
- Excellent stakeholder management skills across sales, operations and supply chain
- Strong project management and prioritisation skills
- Good virtual collaboration and remote team management skills
Entry-Level Requirements
- Minimum Bachelor's degree in Engineering or a relevant field
- Minimum 5 years of relevant engineering experience in the similar industry
- Minimum 3 years of team leadership or management experience
- Working level of English
- Knowledge of Azerbaijani and/or Russian is an advantage
- IT literacy; proficiency in ERP and CRM systems preferred
- Strong project management skills
Interested candidates can apply by filling out the form in the Apply for job button.
