Employment Type: Full-time (5 days in a week)
Position Summary:
- We are seeking a detail-oriented and customer-focused Reservation Agent to manage room reservations efficiently and accurately. The Reservation Agent will serve as a key contact for guests, ensuring booking accuracy while maximizing revenue and maintaining high service standards.
Key Responsibilities:
- Handle room reservations via phone, email, and online systems
- Accurately enter, modify, and cancel reservations in the PMS
- Provide guests with information regarding rates, availability, and hotel services
- Upsell room categories and promote hotel offers where appropriate
- Coordinate with Front Office and Revenue teams to ensure booking accuracy
- Process special requests and ensure they are communicated to relevant departments
- Maintain reservation records in accordance with hotel policies
Requirements:
- Previous experience in hotel reservations or front office is preferred
- Knowledge of PMS systems (Opera or similar) is an advantage
- Strong communication and customer service skills
- Good command of English; additional languages are an asset
- Attention to detail and ability to work under pressure
- Female candidates
What We Offer:
- Salary: 726.86 AZN Gross
- Professional and supportive working environment
- Training and career development opportunities
- Opportunity to work with an international hotel brand
- Uniform and staff lunch provided by the company
Interested candidates can apply by filling out the form in the Apply for job button.
