The Call Center Manager will be responsible for day-to-day tasks associated with managing the call center operations. This includes ensuring customer satisfaction, managing the contact center, utilizing analytical skills to monitor performance, and leading and supervising the call center team. The Call Center Manager will also need to have strong communication skills to effectively interact with customers and other team members.
Qualifications:
- Customer satisfaction and communication skills.
- Contact Center Management and Team Management skills.
- Analytical skills.
- Experience in managing a call center for 5 years.
- Excellent problem-solving and decision-making skills.
- Strong leadership and organizational skills.
- Time management skills.
- Fluency in Azerbaijani and Russian languages, English language is preferable.
Company offers:
- Salary is negotiable.
- Professional team and management, targeted to business and personnel development.
- Convenient office location.
Candidates are requested to send their CVs to e-mail until May 31, 2024. Please indicate the name of the position (Call Center Manager) you are applying for in the subject line of the email. Only shortlisted candidates meeting the above-mentioned requirements will be invited to the further stages of the recruitment process.
