Təsvir

• Manage end-to-end contract management processes
• Oversee system and data management to ensure accuracy and integrity
• Prepare and maintain documentation to support internal and external audits
• Monitor and track key CRM metrics, including customer complaints, new connections, and service performance
• Support the team in monitoring compliance and operational processes
• Collaborate with cross-functional teams to optimize CRM processes and improve customer experience
• Ensure accuracy and consistency of customer data across CRM, ERP, and billing systems
• Prepare regular reports and dashboards on CRM performance for management
• Recommend process improvements to strengthen customer satisfaction and service delivery

Tələblər

• Bachelor's degree in business, marketing, statistics or related field
• Minimum of 3 years of experience in utility billing, customer relationship management (CRM), and/or operations
• Excellent analytical skills with the ability to translate insights into actionable recommendations
• Strong knowledge of data analytics, ERP systems, CRM software, and billing software platforms
• Fluent in Azerbaijani and English (written and spoken); Russian is an advantage.

Vakansiya haqqında

• Vakansiya növü Tam ştat

Interested candidates can apply via the link in the Apply for job button.