Job Duties:

• This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service:
• To manage and monitor all revenue streams for rooms:
• Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS:
• Work closely with DOSM in the process of promotion implementation, pricing and contracting:
• Ensure that all distribution channels are optimized
• Manage yielding via all B2B and B2C distribution channels
• Monitor comp set STR and OTA’s rates change
• Participate to Fairmont Hotels /Accor Revenue initiatives
• Play vital role during monthly forecasting
• Play vital role during yearly Budget Process
• Works closely with DOSM and sales department for streaming Revenues
• Manage the weekly Revenue meetings
• Monitor that SOP’s for Complimentary rooms are followed
• Coordinate with Rooms department upgrades, OOS, etc. during peak periods.
• Promote and measure up-sell revenue
• Select, train and evaluate the performance of all Reservations and Revenue Colleagues.
• Conduct all performance reviews on time.
• Create department and individual incentive programs.
• Ensure all reservation colleague concerns are addressed on a timely manner.
• Ensure daily tasks and checklists for all reservation colleagues are completed.
• Provide leadership, motivation, training and support to the Reservations and Revenue Department.
• Conduct monthly department meetings and weekly briefings.
• Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs.
• Maintain a close and effective working relationship with all supporting departments.
• Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability.
• Participate in weekly revenue management meetings and report preparation.
• Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
• Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis.
• Problem solving and coaching staff in situations to ensure that guest expectations are exceeded.
• Attend pre-convention meetings as required.
• Ensure the Reservations department consistently meets and exceeds the KPİs
• Ensure the Reservations office adheres to all health & safety standards

Required Qualifications:

• Higher education (tourism and hotel management)
• Experience in the relevant position
• Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager Knowledge of Microsoft Windows computer programs:
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani, English, Russian language
• Strong team player who can work independently in a fast paced environment
• Dynamic, willing to learn
• Have good sales and presentation skills
• Ability to manage multiple tasks at the same time
• Management experience would be an advantage.
• Strong analytical, organizational and creative thinking skills