Key Responsibilities:
Product Expertise & Knowledge:
- Maintain in-depth knowledge of financial products such as loans, insurance, and digital banking services.
- Stay updated on industry regulations, financial trends, and market shifts that could affect product offerings.
Market Research & Analysis:
- Conduct market research to identify customer needs, gaps in the market, and potential opportunities for new financial products.
- Analyze competitors' financial products to understand market positioning and recommend product improvements or new offerings.
Product Development:
- To develop products focused on client needs. To consider opinion and recommendations of clients during all development stages of a loan product for the purpose of continuous improvement of a product and satisfaction of client requirements
Product Positioning & Marketing:
- Work closely with the marketing team to create product messaging, promotional campaigns, and product launches.
- Develop and communicate clear value propositions for financial products to both customers and internal stakeholders.
Product Performance Monitoring:
- Track and analyze product performance, customer satisfaction, and market response.
- Use data to provide insights and recommendations for improving existing products or launching new ones.
Regulatory Compliance & Risk Management:
- Ensure that all financial products comply with relevant laws, regulations, and internal policies.
- Collaborate with legal and compliance teams to address regulatory issues and implement changes when necessary.
Customer Education & Training:
- Provide training for both customers and internal teams on new financial products and features.
Qualifications:
- Education: Bachelor’s degree in finance, Economics, Business Administration, or a related field.
- Experience: Minimum of 2 years of experience in product management, financial services, or a related role within the financial sector.
Skills:
- Strong understanding of financial products and services.
- Ability to analyze market data, customer behavior, and competitive products.
- Excellent communication skills, both written and verbal, with the ability to explain complex financial concepts in a simple manner.
- Strong organizational and project management skills.
- Proficiency with financial software, CRM tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
Language Skills
- Fluency in Azerbaijani required, good command of English is required.
Computer Skills
- MS Office, CRM
COMPETENCIES
- Analytical mindset
- Problem solving
- Demonstrate high customer services
- High oral and written communication skills
- Adapation to changes
- Technical skills
- Innovation