Reports to: Director of HK
Summary:  The Housekeeping Supervisor oversees and coordinates the daily operations of the housekeeping team to ensure the highest standards of cleanliness and guest satisfaction. This role involves supervising staff, maintaining schedules, and ensuring compliance with hotel policies and health regulations.
Technical Skills and Knowledge

• Previous experience in housekeeping or a similar supervisory role, preferably in hospitality.
• Strong leadership and organizational skills.
• Excellent attention to detail and commitment to maintaining high cleanliness standards.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using housekeeping management systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Flexibility to work shifts, including weekends and holidays.

Key Activities and Competencies

• Supervise and coordinate the work of housekeeping staff to ensure guest rooms, public areas, and back-of-house spaces are cleaned to the highest standards.
• Inspect rooms and common areas to ensure cleanliness and adherence to hotel standards.
• Train and mentor housekeeping staff, providing feedback and addressing performance issues.
• Create and manage staff schedules, ensuring adequate coverage for daily operations.
• Monitor inventory levels of cleaning supplies and equipment, placing orders as needed.
• Address guest requests, concerns, and complaints promptly and professionally.
• Ensure compliance with health, safety, and sanitation guidelines.
• Collaborate with other departments to support smooth hotel operations.