Responsibilities

• Manage large volumes of incoming chat sessions.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
• Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
• Build and maintain strong relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate tools and methods.
• Meet personal and team targets for customer service, sales, and chat handling.

Qualifications

• Minimum of 1 year of experience as a Customer Service Specialist.
• Advanced proficiency in English.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.
• Customer-oriented approach with the ability to adapt and respond to various personality types. 
• Proficiency in Microsoft OS and Office products.

Interested candidates can send their CV to the e-mail address in the Apply for job button.