Key Responsibilities:

• Minimum of 1 year of experience as a Customer Service Specialist.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.
• Customer-oriented approach with the ability to adapt and respond to various personality types. Proficiency in Microsoft OS and Office products.
• Advanced proficiency in English.

Experience:

• Manage large volumes of incoming calls.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
• Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
• Build and maintain strong relationships with customers through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate tools and methods. Meet personal and team targets for customer service, sales, and call handling.
• Record and keep track of customer interactions, process accounts, and file necessary documentation.
• Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
• Use creative problem-solving to craft original messages without relying on AI tools.
• Manage multiple calling platforms simultaneously with strong attention to detail.
• Quickly comprehend unclear messages in English.
• Review and process large volumes of calls swiftly and efficiently.
• Exhibit strong stress resistance while communicating with frustrated or upset clients.
• Identify the root cause of issues and provide effective assistance to resolve them.

The details:

• Flexible shifts: Morning / Middle / Evening / Night
• Contract Type: Permanent
• Location: Baku (onsite)

What’s in it for you?

• Salary: Competitive salary and performance-based bonuses.
• Holiday: we provide an allowance of 30 days a year.
• Wellbeing: Private medical insurance with Mega Insurance, plus Push30.
• Growth: Opportunities for professional development, career advancement, and direct interaction with international clients in a fast-growing global fintech company.

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