Main duties:
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
Candidate requirements:
- Previous hotel experience is preferable.
- Strong working knowledge of related computer software, including restaurant management software.
- Knowledge of Hotel PMS is preferable.
- Excellent communication and customer service skills.
- Excellent knowledge of Azerbaijani, Russian or/and English languages.
- Highly responsible & reliable.
Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front office agent” in the subject of the email. Applications without subjects will not be considered.
