Job Responsibilities:

• Develop and manage service products and solutions, ensuring alignment with customer needs and market trends.
• Define service product lifecycle strategies, including design, development, launch, and phase-out;
• Conduct market analysis to understand industry trends, customer requirements, and competitor offerings;
• Identify opportunities to enhance service offerings and improve competitiveness;
• Work closely with R&D, sales, and delivery teams to design and implement tailored service solutions;
• Collaborate with local and global teams to ensure consistency in service standards;
• Act as a key point of contact for customers, understanding their service needs and providing appropriate solutions;
• Support customer projects by delivering service-related expertise and ensuring successful implementation;
• Provide pre-sales support, including technical presentations, service pricing, and contract preparation;
• Train sales teams and partners on service products to improve sales effectiveness;
• Monitor the quality and performance of delivered services, addressing any issues or gaps;
• Establish KPIs and ensure continuous improvement in service delivery;
• Ensure all service offerings comply with local regulations and company policies;
• Prepare and maintain documentation for service product specifications, pricing, and updates;

Job Requirements:

• Bachelor’s degree in telecommunications, IT, engineering, or a related field
• Proven experience (5+ years) in service/product management within the telecommunications or IT industry.

Technical Skills:

• Strong understanding of telecommunications and IT service solutions (e.g., cloud, 5G, managed services).
• Proficiency in project management methodologies and tools.
• Analytical and Problem-Solving Skills:
• Ability to analyze market trends and customer needs to define competitive service offerings.
• Strong problem-solving skills to address technical or operational challenges.

Communication and Collaboration:

• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong interpersonal skills to work effectively with customers, cross-functional teams, and global stakeholders.

Customer Focus:

• Deep understanding of customer pain points and the ability to deliver customized service solutions.
• Experience in customer relationship management, particularly in a B2B setting.

Business Acumen:

• Knowledge of pricing models, cost management, and ROI analysis for service products.
• Awareness of legal and regulatory compliance in the telecommunications industry.

Flexibility and Travel:

• Willingness to travel domestically and internationally as required.