Primary Responsibilities:

Exhibitor Service Delivery:

• Coordinate and manage all aspects of exhibitor services for participating delegations.
• Oversee the design, build, and fitting-out of booths/pavilions according to delegation specifications.
• Collaborate with other in-house teams and external partners to ensure that planning and delivery of infrastructure and venue services required for successful participation in the conference are properly integrated and delivered.

Sales and Promotion:

• Drive the sales process to contact delegations, promote exhibitor services, and secure contracts.
• Collaborate with the sales team to develop marketing strategies and materials to promote services.

Client Servicing:

• Act as the primary point of contact for participating delegations, addressing their needs and concerns throughout the process.
• Provide exceptional customer service to ensure high levels of satisfaction and retention.

Supplier Management:

• Select, contract, and manage suppliers to deliver high-quality and cost-effective services.
• Negotiate contracts and agreements with suppliers to meet delegation requirements.

Secondary Responsibilities:

Financial Management:

• Develop and manage budgets for exhibitor services.
• Monitor financial performance and ensure profitability.

Project Management:

• Plan and execute projects to meet deadlines and delegation requirements.
• Monitor project progress and address any issues or delays.
• Oversee event logistics, including setup, teardown, and onsite management
• Manage your clients and the delivery of all aspects of the exhibitor services through our integrated digital project management application suite. orientations.evens uses ZOHO One. 
• Coordinate comprehensive internal reporting and communication

Success Factors:

• Successful delivery of exhibitor services to meet delegation requirements and expectations.
• Achievement of sales targets and revenue goals.
• High levels of client satisfaction and retention.
• Effective management of suppliers and resources.
• Compliance with budgetary constraints and financial targets.

Competence Requirements:

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and problem-solving abilities.
• Sales and negotiation skills.
• Proficiency in Microsoft Office and project management software.

Experience Requirements:

• Bachelor's degree in Business Administration, Marketing, Event Management, or related field.
• Minimum of 3-5 years of experience in a similar role, preferably in exhibition services.
• Experience in sales and client servicing.