Directly responsible for the efficient and economical operation of the company's services and ensures that Intertek Quality and HSE standards are maintained.
Major duties and responsibility areas
- The Senior Coordinator (SC) leads a team of Project coordinators and assistants to specific projects/clients in terms of efficiency of the service provided to the client, as well as providing tutoring and day to day counselling to its team members.
- The SC acts as a first escalation reference point for customers in relation with assignments and projects operational issues also performing the job of the Project coordinator on selected customers/projects.
- Leads and coordinates a team of Project coordinators performing coordination activities in the Daily Operations.
- Manages team productivity and develops initiatives for efficient improvements.,
- Identifies training needs and opportunities to develop a highly skilled Project coordinator team, focusing on the development of knowledgeable and capable coordinators through Daily coaching and mentorship.
- Allocates work and/or projects in the most correct and best way to Project coordinators.
- Induction and training of new hires, performance evaluation in accordance with Intertek standards,
- Ensures all work for assigned Project coordinators is fulfilled in timely and efficient manner.
- Instructs Project coordinators for all details of any required staff to allocated to each Project.
- Reporting weekly & monthly forecast/revenue table.
- Monitoring to system tools usage by related coordinators and inspectors.
- Following daily, weekly, monthly operational data’s (KPI, man-hour etc.) reporting to global regional responsibilities.
- Mentoring to operation team of preparing of contract of and freelance employees.
- Invoices and cost of freelance employees follow and report to Finance Manager.
- Serves as contact and liaison between the client, inspectors, and other Intertek offices,
- Undertakes receipt of request for service from client
- Managing and coordinating the assigned projects with the Operations/Technical Management
- Co-ordination of qualified inspectors/expeditors work locally and worldwide to deliver Third Party Inspection Services delivery
- Processing together with line managers the work orders, clear assignment instructions, and associated documentation to inspectors/expeditors, control that applicable procedures and work instructions are implemented and followed in line with Quality Assurance system
- Reviewing and timely submission to Client of issued Suppliers Quality Control documents, Inspection reports, Inspection release notes, non-conformity
- Reports and Outstanding Working List, Progress reports; reviewing and comparing all timesheets to their corresponding reports, invoices, etc.,
- Maintaining up-to-date job data into the Intertek Operational tool
- Maintains contact with the vendor and reviews any client concerns or new actions required.
Required skills and experience:
- Graduating from engineering departments,
- At least 3 years coordinator
- Good knowledge of Microsoft Office programs and computer usage,
- Advanced level of English language skills,
- Dynamic and prone to teamwork
Quality system:
- Co-operate in all matters relating to the proper functioning of the Company Quality System i.e. Internal Reviews, Audits etc. and to report, in a timely manner any errors or omissions found in the Company issued documentation (assignments, work instructions, specifications / standards, procedures etc.) or knowledge of customer dissatisfaction
Health, safety and environmental system:
- Be aware of company policies and procedures with respect to Health, Safety and Environmental issues with respect to office based and field personnel. Ensure the implementation of company policies / procedures and any applicable legislative regulations with respect to H S & E. Ensure the documented investigation and follow up of any reported incidents to a satisfactory conclusion.
Competencies
- Work in a team and be able to communicate well with other disciplines and crate a good working relationship with other technical and operational staff.
- Administrative qualities are required.
- Good communication skills.
- Good knowledge of the local language and English language spoken, written and verbal.
Please submit your CV to the e-mail address in the Apply for job button, mentioning the position title in the subject line.
