Responsibilities:

• Provide selected onsite IT installations and support across multiple locations in country accordingly to planned and on-going events. 
• Cooperate with HW/SW suppliers and other IT partners, including ISP companies.
• Manage communication between IT Opening Group and store opening Coordinators.
• Undertake day to day ServiceDesk operations ensuring that incidents, service requests and project works are effectively supported.
• To install pre-defined computer ‘images’ onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.
• Work with ServiceDesk where required including ticket solving and replying to service requests. 
• To manage hardware repair through the customer defined warranty routes.
• Escalate to Leader and local Operations Manager any issues that will not meet the respective service/project delivery targets or cannot be resolved with given procedure or best practices.
• Provide basic hardware break-fix services.
• Preparing user manuals, instructions, documentation and training as required.
• Ensuring compliance with internal regulations and instructions of superiors

​​​​​​​Required qualifications:

• IT experience is a must (at least 2 years).
• Proven customer service skills and experience in dealing with IT 3rd parties.
• Good English knowledge (both written and spoken) and excellent communication skills.
• A pro-active approach when things go wrong.
• Good organizer, priority driven and able to multi task to meet service priorities.
• Basic understanding of retail sales business.
• Business trips
• Certificate or skills based of ITIL 4 foundation would be additional bonus
• Driving License

Technical:

• Windows 10/11 configuration
• SCCM
• Knowledge about networks (LAN, WAN, VPN)
• Active directory experience
• Android, o365, Jira / Confluence (user level)
• Hardware configuration skills

Interested candidates can send their CV to the e-mail address in the Apply for job button.