Salary: 586,34 AZN Gross

Additional information:

• 5-day working week; 09:00 - 16:00
• Address – “Babek Plaza” Business Centre, Babek Avenue, 1131 A. Quliyev Street

Responsibilities:

• Provide first-level support to users for hardware, software, and network-related issues.
• Troubleshoot problems related to desktop/laptop systems, printers, mobile devices, and other IT equipment.
• Support operating systems (Windows, macOS, Linux) and common business applications (e.g., MS Office, email clients).
• Respond to support tickets, phone calls, emails, or in-person requests in a timely manner.
• Guide users through step-by-step solutions and escalate complex issues to higher-level IT staff if needed.
• Document issues and maintain logs of user interactions and resolutions.
• Install, configure, and maintain workstations, software, and peripherals.
• Manage user accounts, passwords, and access rights in systems like Active Directory.
• Enforce IT policies related to data security, backups, and software licensing.
• Maintain inventory of IT assets and equipment.
• Create and update documentation for troubleshooting guides, procedures, and FAQs.
• Provide basic IT training to users on new systems or tools as needed.

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field.
• 0–2 years of experience in a helpdesk, IT support, or customer service role.
• Knowledge of Azerbaijani, English language, Russian language is preferred.
• Must be stress-resistant, honest and analytical.
• Communication skills, attentiveness, activity, responsibility 
• Computer skills - MS Office, Word, Excel necessary.

 Interested candidates can send their cv to the e-mail address in the Apply for job button.