Main duties: 

• Responding to guest inquiries, making changes, and processing cancellations.
• Addressing special guest requests and ensuring customer satisfaction.
• Collaborating with sales, front office, or operations teams to ensure the seamless delivery of services.
• Resolving overbooking issues, handling system errors, and managing customer complaints.
• Recording and updating reservations, customer information, and operations-related data.
• Preparing daily, weekly, and monthly reservation reports.
• Answering phone calls from customers and responding to emails regarding reservation inquiries or requests.
• Processing reservations, cancellations, and modifications using reservation software.
• Ability to manage online channels
• Manage and assign rate codes for different pricing categories, special offers, and customer segments to ensure accurate pricing and availability across booking platforms.
• Communicating with other departments to fulfill guest requests.
• Updating and maintaining customer data in the reservation system.
• Managing daily correspondence.

Candidate requirements: 

• Proven experience in similar role within the hospitality industry at least for 2, 3 years.
• Fluency in the local language – Russian and English language skills are preferable.
• Excellent communication and customer service skills.
• Attention to detail and the ability to work in a fast-paced environment.
• Proficiency in reservation management software and tools.

Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address, indicating “Reservation Executive” in the subject of the email.