Responsible for: Incoming Operations / Guest Relations

Location: Eastern Europe

Employment: Full time

Reporting to: Commercial Manager

Job brief

“Rayda Tour Operator” LLC, operating in tourism market since 2014, with on hand business experience in CIS market, is looking for Incoming Specialist/Local Representative to join our team and push the boundaries further.    

The ideal candidate will be a person with high productivity, husten so success,  good in operations, able deliver high level of customer service 

The goal is to ensure the company is constantly moving towards fulfilling its short-term and long-term objectives and does not diverge from its strategic guidelines.

Responsibilities

• Execute the company’s business strategies in order to attain the short term and long term goals
• Dealing with daily reguests, tourists, & company local operations
• Work on sales channels development and sustainable growth of the organization
• Build relation with local industry players to maintain sustainable business growth
• Taking part in business related national and international events, B2B meetings, representing company profile
• Regular meetings with industry related units 
• Product development – working over new offers to attract tourists
• Analyze problematic situations and occurrences and provide solutions to ensure company growth
• Enhance the team to overperform and extend the borders of possibilities
• Monthly reporting to company director on the KPI achievement  and future plans
• Assist with the development of destination marketing strategies and cooperative marketing opportunities in conjunction with the incoming and commercial managers
• In time dealing with requests 

Professional Requirements:

• Proven experience in tourism industry at least 2 years
• Experience in service, sales, front office
• Local market knowledge, good network
• Open to business  trips
• Command of English, Russian
• 28+ years old
• Computer literacy
• References from the previous employment needed

Personal Skills:

• Disciplined person with commitment and focus to the work done
• Servise mindset, ability to work independently
• Excellent presentation and communication skills
• Excellent organisational and leadership skills
• Ability to work in a team
• Mobile to travel
• Open minded and ready to changes
• Ability to take the responsibility