We are happy to announce job opportunity of Duty Manager at Resant Hotels. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Duty Manager of Resant Group, you are becoming a part of unforgettable team working in hotel industry, you are able to show your full potential. You will work closely with various departments to meet their needs while adhering to hotel policies and maintaining the highest standards of quality and efficiency.
YOUR DAY-TO-DAY
- Responding to guest needs; resolving issues that may arise
- Supervising and supporting colleagues across the operation during busy periods
- Conducting daily departmental briefings and providing input for regular team meetings.
- Prioritizing workload and ensuring your team deliver authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- The first point of contact for any critical emergency situations, be responsible for ensuring the safety and security of the hotel guests
- Communicate with emergency services and the hotel’s Senior Leadership Team in the event of any serious emergency, security or health & safety matter
WHAT WE NEED FROM YOU
- At least 2 years’ front desk/guest service leader experience within a hotel front office operation.
- Minimum Diploma or equivalent, some relevant tertiary education is preferred
- You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience.
- Dynamic, vibrant, confident and professional personality.
- Working knowledge of Elektra.
- Excellent customer relations, problem solving, decision making and time management skills.
- Long periods of standing in the front desk areas and occasional lifting of heavy items such as luggage
- Highly developed interpersonal, problem solving, reasoning and communication skills
- Fluency in both written and verbal English
- Basic mathematics skills
- Willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
- Professional standard of personal presentation, fitting of an international brand.
- Ongoing flexibility to work evenings, weekends and occasionally overnights and public holidays.
WHAT WE OFFER
- In return, we will give you a competitive salary, insurance package, and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we will give you Room to be yourself. So, what is your passion?
HOW TO APPLY
- To apply for the position of Duty Manager at Resant Hotels send your CV to the e-mail address in the Apply for job button mentioning “Duty Manager” in Subject of e-mail.
