We are happy to announce job opportunity of Reservations agent at Resant Hotels. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Reservations agent of Resant Group, you are becoming a part of unforgettable team working in hotel industry, you are able to show your full potential. You will work closely with various departments to meet their needs while adhering to hotel policies and maintaining the highest standards of quality and efficiency.

Your day to day:

• Attends shift briefings to ensure hotel activities and operational requirements are known
• Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing and spot checks).
• Records and processes reservations made by phone/fax/email, as well as amendments to reservations.
• Promptly attends all guest inquires & complaints within 12 hours ensuring solutions support both positive guest experience & revenue generation/retention 
• Sells InterContinental Baku Hotel product and services for rooms, meeting halls and restaurant by using up-selling, cross-selling and suggestive selling techniques through coaching.
• Supports Sales Manager with relevant data during weekly revenue meetings and calls
• Monitoring Upgrade on daily basis to eliminate loss of revenue.
• Recording team (KPI) Key performance indicator.
• Monitoring override of inventory on daily basis to avoid any overbookings.
• Performing arrival check i.e. 24hrs arrival check and reservation made yesterday.
• Monitoring and preparing rate change on daily basis.
• Prepare and execute action plans which increase reservation sales and associated business.
• Manage “no show” reservations by investigation and recording of same

What we need from you:

• Knowledge of hotel revenue systems and Elektra PMS
• Knowledge of OTA Insight, Travel Click and similar programs
• Minimum 2 years call-centre or hotel operations experience.
• Minimum secondary education completed. Desired Bachelors.
• Intermediate knowledge of Microsoft Office
• Good in writing and speaking English, Russian and Azerbaijani
• Ability to work both independently and within a team environment.

WHAT WE OFFER

• In return, we will give you a competitive salary, insurance package, and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we will give you Room to be yourself. So, what is your passion?

HOW TO APPLY

To apply for the position of Reservations agent at Resant Hotels send your CV to the email address mentioning “Reservations agent” in Subject of e-mail.