The Workplace: Pik Palace and Park Chalet, Gusar-Shahdag
Responsibilities:
- Oversee the guest relations team to ensure exceptional service to guests.
- Handle guest inquiries and complaints efficiently.
- Coordinate with other departments to enhance guest experiences.
- Organize training for staff on customer service standards.
- Monitor and evaluate guest satisfaction levels.
- Develop strategies to improve guest relations.
- Ensure compliance with hospitality industry standards.
- Prepare reports on guest feedback and trends.
- Implement initiatives to enhance overall guest experience.
- Effectively and efficiently manage the operation of nights
- Develop the night team and actively coach on customer care skills, department procedures
- Ensure all new starters attend company orientation within four weeks of starting employment
- Be knowledgeable and conversant of Front Office systems ( Opera) and know back up procedures and system recovery procedures
- Know what to do in case of an evacuation/fire alarm or other emergencies (i.e. bomb threats, cyclones).
- Establish a friendly and helpful attitude to all guests and staff
- Ensure staff adhere to Standards and Procedures for cash handling
- Is jointly responsible for adherence to the Credit Policy at reception.
- Produce Revenue Reports
Requirements and skills:
- Bachelor's degree in Tourism, Hospitality or related field.
- At least 3 years of experience in guest relations.
- Excellent Opera PMS skills.
- Great interpersonal and communication skills.
- Excellent problem-solving skills.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- A professional appearance.
- Multilingual abilities are a plus.
- Team management experience
Interested candidates can apply by clicking the link provided in the "Apply" button.
