Location: Remote

Employment Type: 6 hours per day 

About Us: 

Superfix Appliance Repair Company is a leading appliance repair company committed to delivering high-quality service and ensuring customer satisfaction. 

Job Description: 

We are looking for a dedicated Customer Service Specialist to join our team. The ideal candidate will play a crucial role in enhancing customer satisfaction by acting as a key communication link between customers, technicians, and the company. You will be responsible for ensuring timely follow-ups, addressing concerns, and improving service quality. 

Key Responsibilities: 

• Call customers after service completion to conduct quality reviews and gather feedback. 
• Serve as a liaison between customers, technicians, and the company to resolve complaints effectively. 
• Ensure customer concerns are addressed promptly and escalated when necessary. 
• Coordinate with technicians to ensure timely handling of problematic cases. 
• Maintain detailed records of customer interactions and service outcomes. 
• Identify recurring customer issues and suggest improvements to enhance service quality. 
• Support overall customer service operations, ensuring smooth communication and resolution of concerns. 

Qualifications & Skills: 

• Advanced level of English 
• Previous experience in customer service, preferably in appliance repair or a related industry. 
• Strong communication and interpersonal skills. 
• Ability to handle complaints professionally and empathetically. 
• Excellent problem-solving skills with a proactive approach. 
• Strong organizational skills and attention to detail. 
• Stable internet connection and silent working environment 
• Familiarity with CRM systems and customer support tools is a plus. 
• Proficiency in Russian language is a plus 

Salary and Working Hours: 

• Salary: 800 AZN monthly, salary will be adjusted in case of devaluation of local currency 
• Working Hours: 6 hours a day starting from 19:00 or 22:00 Baku time, Monday to Saturday 
• Work Mode: Remote 

If you are passionate about customer service and thrive in a fast-paced environment, we’d love to hear from you! 

How to Apply: Send your resume and a brief cover letter to the e-mail address in the Apply for job button with the subject line “Customer Service Specialist Application.”