Guest Service Agent Vacancy (Female Candidates Only)

Employment Type: Full-time

Location: Wyndham Garden Baku Hotel, Baku, Azerbaijan 

Key Responsibilities:

• Greet guests in a friendly and professional manner, handle check-in and check-out processes efficiently.
• Provide information about hotel services, room types, promotions, and discounts.
• Respond to guest inquiries and resolve any issues or complaints promptly.
• Answer phone calls and liaise with other departments as necessary.
• Manage the reservation system, allocate rooms, and update guest information.
• Prepare daily reports and manage cash transactions.
• Adhere to hotel policies and procedures, ensuring compliance with safety and confidentiality requirements.

Requirements:

• At least 6 months of experience in a related field.
• Proficiency in Azerbaijani, English, and Russian languages.
• Excellent communication skills with a customer-oriented approach.
• Computer skills, particularly in MS Office and hotel management software (e.g., Opera).
• Must be calm, responsible, and detail-oriented.

Preferred Qualifications:

• Previous experience in the hotel industry.
• Self-motivation and the ability to work well within a team.

What We Offer:

• Competitive salary.
• Medical insurance
• Opportunities for professional development and career growth.
• Friendly and supportive work environment.

If you believe you are the right fit for this role, please send your CV to the email address.

Join the Wyndham Garden Baku Hotel team!