Job responsibilities:

• Develop and implement retail strategies to achieve business objectives and growth.
• Identify market trends, customer needs, and competitive threats to inform business decisions.
• Provide regular reports to senior management on store performance, customer trends, and operational issues.
• Use data to continuously improve processes, inventory, and staff effectiveness.
• Track key performance indicators (KPIs) and identify opportunities for improvement.
• Set sales targets and develop action plans to drive profitability and market share.
• Collaborate with senior management on company-wide strategies.
• Oversee the day-to-day operations of retail stores, ensuring smooth and efficient processes.
• Monitor store performance, including sales, customer service, and inventory control.
• Ensure stores are operating in compliance with company policies, procedures, and legal requirements.
• Lead, manage, and mentor retail managers and staff to meet company standards.
• Implement training and development programs to enhance employee skills and performance.
• Foster a positive and motivating work environment that encourages employee engagement and retention.
• Coordinate with the marketing department to align store promotions with broader marketing campaigns.
• Oversee the visual merchandising strategy to ensure the stores reflect the brand’s image and attract customers.

Main requirements:

Education:

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field (required).
• MBA or advanced degree in a relevant field (preferred).

Experience:

• 5+ years of experience in retail management, with at least 3 years in a leadership or director-level role overseeing sales teams or multiple locations.
• Proven success in driving sales growth, managing P&L, and executing strategies that enhance business performance.
• Strong background in customer service, sales management, and retail operations.

Skills & Competencies:

• Leadership: Proven ability to lead and motivate diverse teams to achieve ambitious sales targets and deliver exceptional customer service.
• Strategic Thinking: Ability to develop and implement effective sales strategies in alignment with company goals.
• Financial Acumen: Strong understanding of budgeting, sales forecasting, and financial reporting.
• Analytical Skills: Ability to analyze data and metrics to drive decisions and identify opportunities for business improvement.
• Customer-Centric Mindset: Deep commitment to delivering an outstanding customer experience and building long-term customer loyalty.
• Communication: Excellent verbal and written communication skills, with the ability to present data and recommendations to senior management.
• Problem-Solving: Effective at identifying and resolving challenges in a fast-paced retail environment.